Subject: FW: Tech Support Candidate - Ankit Kumar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 9 Dec 2020 13:44:22 +0000

Keep aide for English

From: Ankit Kumar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 8 December 2020 at 8:27 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Ankit Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Ankit Kumar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8826418401
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Ghaziabad
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Conduent Services LLP   Benefit operat4ion Administration       15th July 2020  20K
Previous Employer 1     Wipro Technologies      Helpdesk Coordinator    20th October 2019       15K
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1)I need to set up the domain name again. Sometimes, It will stop working.
2)Try to open the website on the different computer to the different ISP.
3) Site may be hacked , So use the strong and change your password on the regular period.
4)Sometimes, It occurs due to browser incompatibility issue so I will ensure that Browser compatibility is to visit the website using different browsers.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Go to the settings
Click on the Bluetooth icon.
Turn "On" Bluetooth.
Available Device list will be appear.
If your speaker is available in that particular list, so press the button and use on your way.
What according to you makes you a good candidate for customer service or technical support job? I have same field experienced more than 2 years in customer support in calling as well in Blended process.Always follow Communication procedures, guidelines and policies.I can handle challenging situations and I am quick learner too.
On a scale of 1 - 5 please rate your fluency in spoken English  3