Subject: Re: Tech Support Candidate - ASHISH SINGH
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 9 Dec 2020 06:43:15 -0700 (MST)

He dont have technical Experience, He is having experience in Data Analytics 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 9 Dec, 2020, at 18:53, Deeksha Dadu <[email-masked]> wrote: 

Do first round for EPOS 

From: ASHISH SINGH < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 9 December 2020 at 10:49 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - ASHISH SINGH 

	

	
	
			Tech Support Test 
		
	Name 	ASHISH SINGH 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9990142998 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	New Delhi MUKHERJEE NAGAR 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Linux 
Networking - basic 
Networking - advance 
Hardware - Basic 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Adverb Solution 	Software Engineer Analyst 	18th June 2018 	30000 
Previous Employer 1 	C Dot 	Telecom Network Engineer 	31st Jan 2014 	18000 
Previous Employer 2 	NA 	NA 	NA 	NA 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	If you can’t access the website, make sure your computer is connected to your network. Check your Wi-Fi settings or, if you using a wired connection, make sure your Ethernet cable hasn’t slipped out. If you’re confident you’re connected to your local network, it could be your internet connection causing the issue. 
The best way to check this is to look at the lights on your router or modem. Every router is different, but most have a clear indicator of the connection status. If the light next to the internet symbol is red or orange, you probably aren’t connected to the internet. 

In many cases, rebooting your router and modem might solve the problem. To do so, unplug your modem and router, wait for 10 seconds, plug it back in, and then try the website again. 

If the problem persists, you can connect to your local network hardware to get more information. Traditional routers have an admin panel you can access via your web browser. You can usually find the web address printed on the side of the network hardware, along with the default username and password. It’s usually something like 192.168.0.1 or 10.0.0.1. If you have a mesh router system that relies on a mobile app, launch the app instead. 
Most routers provide information about your connection status. If you can’t connect to the internet, you might be able to get more information or even an error code. You can then make a note of the error and get in touch with your service provider to try and resolve the issue. 

Research Any Error Message in Your Browser 
Error messages are handy because they let you know exactly what’s going on. You can use this information to try and troubleshoot the issue, or at least rule out problems with your hardware or software. Some of the most common errors you encounter are: 

403 Forbidden: You’re not allowed to access this page. Check the address and try again. 
404 Page Not Found: The page you’re trying to access no longer exists. Check the address and try again. This could mean the webmaster has moved the page, or something has broken. 
500 Internal Server Error: There’s a problem with the server that hosts the website. This isn’t something you can resolve, so try again later. 
Disable software that might be interfering like ad blocker, security software..Try different browser.. Different device..In addition to keep checking dns configuration.. 
Check if the website is down by checking catched version of site on the web. 
Restart ...And keep following steps. 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Step 1:Turn Bluetooth on or off 
Swipe down from the top of the screen. 
Tap Bluetooth . 
Step 2: Pair a Bluetooth accessory(speaker) 
Step 3: Connect 
Swipe down from the top of the screen. 
Make sure Bluetooth is turned on. 
Touch and hold Bluetooth . 
In the list of paired devices, tap a paired but unconnected device. 
When your phone and the Bluetooth device are connected, the device shows as "Connected." 
	What according to you makes you a good candidate for customer service or technical support job? 	As an inbuilt nature am problem solver and solutions giver for any problems.. It's my personal quality to delve deep into the problems and find a solution embarking on..Apart from that having years of experiences and skills which is related to this field.. Whether that's knowledge or understanding of new cutting edge based technology like cloud storage, networking , different operating systems engineering..All packaged in one system that's me. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5