Subject: FW: Tech Support Candidate - Kumari Rashmi
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 9 Dec 2020 13:41:03 +0000

Keep aside for English

From: Kumari Rashmi <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 8 December 2020 at 10:04 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Kumari Rashmi

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Kumari Rashmi
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 7355174578
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Sector 12 noida
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Allsec technologies     Customer support executive      10 January 2020 20k
Previous Employer 1     Na      Na      Na      Na
Previous Employer 2     Na      Na      Na      Na
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Step 1. Firstly I would check my internet connection whether it is working or not and I will make sure that it is working.

Step 2. Check error code and error message.
Eg. error code 504, error message web page not found .
And I will act accordingly .
Step 3. I will use the website down checkers, this will lets you know if you are the only one experiencing the problem with your website.
If Others are having difficulty accessing the site, it will let you know.
Step 4. Then I will use ping checker. It will send a signal to a given web address(www.ndtv.com)
and time how long it takes for that address to respond.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Step 1. Swipe down from the top of the screen.

Step 2. Make sure bluetooth is turn on.

Step 3. Touch and hold bluetooth icon.

Step 4. In the list of the paired device. tap a paired but unconnected device.

Step 5. When the phone and device are connected. the device shows as CONNECTED.
What according to you makes you a good candidate for customer service or technical support job? I think a customer support specialist should have the ability to remain calm and focused. We often provide the first impression regarding support and have to represent the company to the customers. And also i obtained my bachelor's degree with computer science so as I am having technical background. I believe that a good candidate for this technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English  4