Subject: Re: Tech Support Candidate - Rohit Kumar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 9 Dec 2020 06:39:57 -0700 (MST)

Bad spoken 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 9 Dec, 2020, at 18:21, Deeksha Dadu <[email-masked]> wrote: 

I doubt he has any experience in tech but understand what he has done, first round for EPOS 

From: Rohit Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 9 December 2020 at 3:15 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Rohit Kumar 

	

	
	
			Tech Support Test 
		
	Name 	Rohit Kumar 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 7406203918 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Noida sector 62 
	Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Deluxe entertainment services group 	Senior asset engineer 	NA 	35000 
Previous Employer 1 	NA 			
Previous Employer 2 	NA 			
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1- I will refresh the page. 
2- I will check if my device has working internet connection or not. 
3- If it is not an internet issue then I will check if there is any block filter on my browser. 
4- If it's an internet issue then I will re-plug the LAN cable/ turn off wi-fi and turn it on again. 
5- If internet is now working well but the website still does not open then I will verify if my internet browser is compatible or not. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1- Turn on speaker's bluetooth. 
2- Turn on mobile phone's bluetooth. 
3- Scan nearby available bluetooth devices in my smartphone. 
4- Once the speaker's bluetooth is visible then tap to connect. 
	What according to you makes you a good candidate for customer service or technical support job? 	I am a very good communicator and I find it's easy for me to get along with people. I am always up for learning new things and last but not the least my vast experience that has provided me the unique technical skills. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5