Subject: Re: Tech Support Candidate - vivek singh
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 9 Dec 2020 06:37:56 -0700 (MST)

Bad Spoken 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 9 Dec, 2020, at 18:13, Deeksha Dadu <[email-masked]> wrote: 

First round for EPOS 

From: vivek singh < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 9 December 2020 at 4:03 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - vivek singh 

	

	
	
			Tech Support Test 
		
	Name 	vivek singh 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9643550106 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Janakpuri ,new delhi 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	inet global services limited 	senior noc engineer 	15 jun 2020 	35,000 
Previous Employer 2 	aegis telecom 	noc engineer 	30th nov 2018 	29000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. first i will check my network connection. 
2.i will clear my caches and cookies. 
3.then open the website again. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1.on bluetooth in my phone 
2.on bluetooth speaker. 
3.now go to bluetooth setting and search for available device after that click and pair new device. 
	What according to you makes you a good candidate for customer service or technical support job? 	my relevant experience for customer service is more than 5 years and i have good technical knowledge in voip technology , sip protocol, worked as noc engineer from feb 2015. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4