Subject: Tech Support Candidate - Ataur Rehman
From: Ataur Rehman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 08:24:50 -0500

| | Tech Support Test

Name | Ataur Rehman
E-mail | [email-masked]
Phone Number | (+91) 9310776616
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio
Windows Family

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mattsen Kumar Services Pvt Ltd | Process Associate | 22/04/2020 | 33000/-
Previous Employer 1 | Ienergizer | Senior Executive CS | 06/06/2019 | 37000/
Previous Employer 2 | Vcare Call Centers India Pvt Ltd | Senior Executive | 17/07/2017 | 21000/-

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the internet connection and restart the device. Please delete the cache from the browser. If problem still remains the same. Move to the next step.

2. Check if the website is down or not.

3. Please disable all the software that might be interfering.

4. Check the internet properties to see whether the website is blocked or not (Parental Control).

5. Check Domain Name System or change your DNS.

6. Try accessing the website on a different device or a different browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth of your mobile phone and your speaker.

2. Tap on the name of the Bluetooth device to pair  with your mobile phone.

3. When your mobile phone and the Bluetooth device are connected, the devices status shows as "Connected".

What according to you makes you a good candidate for customer service or technical support job? | I have an extensive customer service and management experience and my ability to adapt to any situation. I am a kind of person who always tries to capture the mindset of the customer. I have a passion for success and goal oriented demeanor that would push me to accomplish my set tasks or any assignment given to me. I can work well and communicate with others to contribute to team efforts.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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