Subject: FW: Tech Support Candidate - Aditya Srivastava
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 9 Dec 2020 13:06:18 +0000

Good for English profile, keep aside for English

From: Aditya Srivastava <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 9 December 2020 at 6:16 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Aditya Srivastava

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Aditya Srivastava
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8896466540
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Rajouri Garden
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        na      na      na      na
Previous Employer 1     Teleperformance, Gurgaon        Customer Service Executive      3rd April,2020  22,000
Previous Employer 2     Accenture Solutions Pvt. Ltd.   Customer Contact Comms. Associate       24th November, 2020     30,000
In your past experience you have (select all that applies)      Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Clear Cache and Cookies
Restore default settings in the browser
Update the browser (if required)
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn on bluetooth on the mobile phone and set the visibility to "discoverable"

Turn on the speaker and turn on bluetooth mode. Once the bluetooth light starts blinking, the speaker will show up in the list of devices available in the mobile phone.

Tap on the name of the speaker which might be listed as "bluetooth speaker".

The devices will be connected
What according to you makes you a good candidate for customer service or technical support job? According to me, I am confident enough for this role. Also, my last employment at Accenture has improved my skills such as interpersonal skills, communication skills and customer satisfaction. Also, I would like you to know that I am punctual and will work to my maximum capacity in order to provide the best results not only to my team, but to benefit the organization as well.
On a scale of 1 - 5 please rate your fluency in spoken English  4