Subject: Tech Support Candidate - Shubham Singhal
From: Shubham Singhal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 07:58:51 -0500

| | Tech Support Test

Name | Shubham Singhal
E-mail | [email-masked]
Phone Number | (+91) 7087182830
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gaur city Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Info Edge India Ltd | Associate Senior Executive | 5 jan | 22000
Previous Employer 1 | Lybrate | Inside Sales Specialist | 8 nov | 19500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check the internet connection

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. I will open my Bluetooth option of phone.
2. I will on the speaker
3. I will pair my phone with Bluetooth speaker after that it will get connected

What according to you makes you a good candidate for customer service or technical support job? | Prior experience in handling the customer over call
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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