Subject: FW: Tech Support Candidate - Rohit Kumar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 9 Dec 2020 12:51:29 +0000

I doubt he has any experience in tech but understand what he has done, first round for EPOS

From: Rohit Kumar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 9 December 2020 at 3:15 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Rohit Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Rohit Kumar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 7406203918
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Noida sector 62
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Deluxe entertainment services group     Senior asset engineer   NA      35000
Previous Employer 1     NA
Previous Employer 2     NA
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1- I will refresh the page.
2- I will check if my device has working internet connection or not.
3- If it is not an internet issue then I will check if there is any block filter on my browser.
4- If it's an internet issue then I will re-plug the LAN cable/ turn off wi-fi and turn it on again.
5- If internet is now working well but the website still does not open then I will verify if my internet browser is compatible or not.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1- Turn on speaker's bluetooth.
2- Turn on mobile phone's bluetooth.
3- Scan nearby available bluetooth devices in my smartphone.
4- Once the speaker's bluetooth is visible then tap to connect.
What according to you makes you a good candidate for customer service or technical support job? I am a very good communicator and I find it's easy for me to get along with people. I am always up for learning new things and last but not the least my vast experience that has provided me the unique technical skills.
On a scale of 1 - 5 please rate your fluency in spoken English  5