Subject: Tech Support Candidate - Aditya Srivastava
From: Aditya Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 07:46:32 -0500

| | Tech Support Test

Name | Aditya Srivastava
E-mail | [email-masked]
Phone Number | (91) 8896466540
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Rajouri Garden
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | na | na | na | na
Previous Employer 1 | Teleperformance, Gurgaon | Customer Service Executive | 3rd April,2020 | 22,000
Previous Employer 2 | Accenture Solutions Pvt. Ltd. | Customer Contact Comms. Associate | 24th November, 2020 | 30,000

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Clear Cache and Cookies
Restore default settings in the browser
Update the browser (if required)

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on bluetooth on the mobile phone and set the visibility to "discoverable"

Turn on the speaker and turn on bluetooth mode. Once the bluetooth light starts blinking, the speaker will show up in the list of devices available in the mobile phone.

Tap on the name of the speaker which might be listed as "bluetooth speaker".

The devices will be connected

What according to you makes you a good candidate for customer service or technical support job? | According to me, I am confident enough for this role. Also, my last employment at Accenture has improved my skills such as interpersonal skills, communication skills and customer satisfaction. Also, I would like you to know that I am punctual and will work to my maximum capacity in order to provide the best results not only to my team, but to benefit the organization as well.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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