Subject: Tech Support Candidate - Sandeep Kumar
From: Sandeep Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 07:46:06 -0500

| | Tech Support Test

Name | Sandeep Kumar
E-mail | [email-masked]
Phone Number | (122050) 9034545444
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Excel , network support engineer in change management

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Inknowtech India pvt Ltd | Network support engineer | NA | 14700
Previous Employer 1 | CTDI india Pvt LTD | Repair technician | 17 May 18 | 12500
Previous Employer 2 | Iqor India Pvt LTD | Repair technician | 18 Oct 18 | 10200

In your past experience you have (select all that applies) | Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, I will check my internet connectivity and broadband power. If my broadband showing up Then i will do jack out jack in process from where my connection came. Cable connection need to check. After that , if broadband is not working and internet connectivity not showing up thein i will generate a ticket with respective vender.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First i will connect speaker with power. Then turn on the speaker and turn on the speaker bluetooth and phone bluetooth. Then i will pair the bluetooth with phone.
What according to you makes you a good candidate for customer service or technical support job? | A good communication and with customer over mail or phone. And quick solution of their queries.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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