Subject: Tech Support Candidate - Rahul Kumar
From: Rahul Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 07:45:31 -0500

| | Tech Support Test

Name | Rahul Kumar
E-mail | [email-masked]
Phone Number | (91) 9871595894
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Badarpur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Software support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Sr. Customer Service Executive | | 22001
Previous Employer 1 | RSD Expositons | Exhibition Marketing Executive | July 2020 | 24500
Previous Employer 2 | Aspiring Minds Assessment Pvt. Ltd | Event Administrator | June 2017 | 18000

In your past experience you have (select all that applies)

Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, check what kind of error it is.
1- Check the date and time of the system.
2- Check the internet connection.
3- Clear the browser cache and cookies.
4- Check the version compatibility.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 - Start the Bluetooth speaker.
2 - Open the Phone's Bluetooth.
3 - Add/pair a new device
4 - Search for the name of the Bluetooth speaker.
5 - Click on the name for pairing.

What according to you makes you a good candidate for customer service or technical support job?

Listing and understanding the issue.
Empathies and personalize that you will help them.
Provide the best resolution possible.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |