Subject: FW: Tech Support Candidate - vivek singh
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 9 Dec 2020 12:43:17 +0000

First round for EPOS

From: vivek singh <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 9 December 2020 at 4:03 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - vivek singh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    vivek singh
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9643550106
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Janakpuri ,new delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     inet global services limited    senior noc engineer     15 jun 2020     35,000
Previous Employer 2     aegis telecom   noc engineer    30th nov 2018   29000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. first i will check my network connection.
2.i will clear my caches and cookies.
3.then open the website again.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1.on bluetooth in my phone
2.on bluetooth speaker.
3.now go to bluetooth setting and search for available device after that click and pair new device.
What according to you makes you a good candidate for customer service or technical support job? my relevant experience for customer service is more than 5 years and i have good technical knowledge in voip technology , sip protocol, worked as noc engineer from feb 2015.
On a scale of 1 - 5 please rate your fluency in spoken English  4