Subject: Tech Support Candidate - Amit Rajput Amit
From: Amit Rajput Amit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 07:33:40 -0500

| | Tech Support Test

Name | Amit Rajput Amit
E-mail | [email-masked]
Phone Number | (91) 9691288203
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gwalior
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Dimension Data | Technical Support Engineer | 31/03/2020 | 30000
Previous Employer 1 | ITCONS | Network Engineer | 30/08/2019 | 18000
Previous Employer 2 | Aforeserve | Network Engineer | 10/03/17 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.) Check Internet Connection
2.) Reopen the website
3.) Clear Cache & Cookies
4.)Using these steps , still the problem then once we will restart the computer and check again

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.) Bluethoot On both device
2.) Search the speacker in bluthooth setting of mobile
3.) Pair the speaker and if ask for passowrd then put it

What according to you makes you a good candidate for customer service or technical support job? | 3.6 yeras experience
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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