Subject: Tech Support Candidate - CHANDAN RANA
From: CHANDAN RANA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 07:21:39 -0500

| | Tech Support Test

Name | CHANDAN RANA
E-mail | [email-masked]
Phone Number | (91) 9555310333
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Laxmi Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio
salesforce

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Paytm | Quality Associate | 14 Aug 2020 | 20K
Previous Employer 2 | Paytm | Operation Associate | 31 Jul 2019 | 16K

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, I will check the error message shown on computer screen.
- Then I will proceed to resolve the issue as per the error message.
- I will check my internet connection whether it is working properly or not.
- Then I will recheck the website address. If it is correct.
- Then will check the browser setting If there is some setting which is blocking the the site to open.
- Also, will try to reload the site after deleting the cookies/Cache/History.
- We can also try to open the site in incognito mode also.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Unlock the phone and turn ON the bluetooth speaker.
2. Go to Mobile phone settings.
3. Click on "Bluetooth" Option.
4. There is a option "search new devices". Click on this option.
5.  In Available devices option we can see the bluetooth speaker name.
6. By click on bluetooth speaker name, we can connect our mobile phone to the spesker.
7. After clicking on name, a message will appear on phone screen having a "pairing code". (This will occur only one time If you are connecting to the device for 1st time.

What according to you makes you a good candidate for customer service or technical support job?

As per me, a good candidate must be:
1. Good Learner
2. Should be self motivated
3. Kind to the customer
4. must have good troubleshooting skills
5. excellent skills to deal with customers query.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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