Subject: Tech Support Candidate - Laxmi Narayan
From: Laxmi Narayan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 07:08:44 -0500

| | Tech Support Test

Name | Laxmi Narayan
E-mail | [email-masked]
Phone Number | (+91) 9555993533
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kalkaji New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | FICCI | Executive Assistant | 30.08.2020 | 18851
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1st restart the computer and try again
2nd restart the browser and try again
3rd clear the all cookies & temp files and try again
4th reinstall browner or try another browner and check

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First Go to mobile setting - Go To connectivity or Bluetooth Setting - refresh/rescan/scan/OnOff Bluetooth option - see the list and search Bluetooth speaker name - click Bluetooth speaker name after see and connect - if Bluetooth as a passcode the put the passcode
What according to you makes you a good candidate for customer service or technical support job? | I have good knowledge about electrical equipment’s and I love to use all latest gadgets also I’m using so many electrical gadgets in my past mostly wireless gadgets and wire speakers Bluetooth plugs wifi control lights timer
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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