Subject: Tech Support Candidate - Sonu Mittal
From: Sonu Mittal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 06:56:29 -0500

| | Tech Support Test

Name | Sonu Mittal
E-mail | [email-masked]
Phone Number | (91) 9711318636
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mayur Vihar Extension
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pinelabs Pvt Ltd | Customer support executive | Currently working | 26k
Previous Employer 1 | Mywish Marketplace Pvt Ltd | Customer support executive | 20 July 2018 | 24k
Previous Employer 2 | Ienergizer | Customer support executive | 30 December 2017 | 20k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I’ll restart the computer and try again to open the same website if it will not get done then will report this to system browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open Bluetooth of mobile phone and speaker both.
Search speaker Bluetooth name on mobile and click on that speaker Bluetooth name on phone and it’s done

What according to you makes you a good candidate for customer service or technical support job? | I try to provide end to end resolution as per client requirements and takes initiative to get more knowledge about new things and process so can help more to client
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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