Subject: Tech Support Candidate - ARVIND SINGH
From: ARVIND SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 06:54:42 -0500

| | Tech Support Test

Name | ARVIND SINGH
E-mail | [email-masked]
Phone Number | (273001) 9628062777
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Advanced
Telecommunication part

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aerial Telecom | Quality lead | June 2020 | 38000
Previous Employer 1 | Indo vision | Roll out engineer | July 2019 | 26800
Previous Employer 2 | Steelman Telecom | Project Engineer | Dec 2016 | 14500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | During the serve this website face retrying issue firstly we check internet connection of PC / LAPTOP because of we are facing this type of issue and reason is that limited connectivity of net. After that in such case many users serve this website on instant time so at that the website server allow to authentication to few user
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly on bluetooth of mobile phone after power on speaker and click bluetooth button on finalizing paring the connectivity from Mobile to speakers
What according to you makes you a good candidate for customer service or technical support job? | Way of communication and knowledge of basic alert tips according to topic one more thing the way of conversation to customer and how many potential and establish queries from customers end these are main important
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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