Subject: Tech Support Candidate - Wasim Ahmad
From: Wasim Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 06:51:55 -0500

| | Tech Support Test

Name | Wasim Ahmad
E-mail | [email-masked]
Phone Number | (91) 9910892064
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Okhla
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | 3i infotech | Network Engineer | Till date | 25000
Previous Employer 1 | Cipl | System administrator | Nov 2019 | 20000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we will check network cable of the computer connected properly or not, after that if cable connected properly we check browser working fine and check network working fine then after we check other site opening or not if other site working fine then might be www.ndtv.com block by back-end side. We check with network team.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

On Bluetooth speaker and select paring on Bluetooth.
Then on Bluetooth option of phone
Then paring near by device
Select the Bluetooth speaker then connect it.

What according to you makes you a good candidate for customer service or technical support job? | Keep calm and learning and smart working
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |