Subject: Tech Support Candidate - Arpit Sachan
From: Arpit Sachan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 06:29:10 -0500

| | Tech Support Test

Name | Arpit Sachan
E-mail | [email-masked]
Phone Number | (91) 7066093073
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Multisoft Systems | Process Manager | 5 Days more | 38k
Previous Employer 1 | Aurelius Corporate Solution | Process Manager | - | 35k
Previous Employer 2 | IBM - Vodafone | Incident Management | - | 30K

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

(www.ndtv.com) -
First I check my internet connection.
Make sure you're able to load Google.com. Once this loads, make sure you're able to search. Type something in the Search box then www.ndtv.com select Google Search.
If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.
https://downforeveryoneorjustme.com/ -to know it is down for me or everyone .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Swipe down from the top of the screen.
2.Touch and hold Bluetooth .
3.Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
4.Tap the name of the Bluetooth device you want to pair with your device.
5.Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | Downtime must be reduced as soon as possible
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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