Subject: Tech Support Candidate - Vedant Shrivastava
From: Vedant Shrivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 06:23:55 -0500

| | Tech Support Test

Name | Vedant Shrivastava
E-mail | [email-masked]
Phone Number | (+91) 7217834910
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Sql

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tcs | Cst | 31dec | 25k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.restart My Device.
2 Make Sure the Internet Connection Works.
3 Check if the Website is Down for Everybody or Just Me.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings,
Tap the Bluetooth option,
Turn on Bluetooth,
A list of available devices will appear,
Pair your device with phone
you’re connected!

What according to you makes you a good candidate for customer service or technical support job?

1.Always talk to customer with polite tone
2.understand to customer issue what they are facing problem in his system
3. Give best resolution

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |