Subject: Tech Support Candidate - Aishwarya Diwan
From: Aishwarya Diwan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 06:10:31 -0500

| | Tech Support Test

Name | Aishwarya Diwan
E-mail | [email-masked]
Phone Number | (91) 9673522262
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gaur city 1
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Amazon development centre,Pune | Customer Service Associate | 6/3/20 | 18
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Go to browser settings.
2.In the settings search for "cache" and clear all the browsing data.
3.clear cache.
4.Go to the browser search and try loading the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the Bluetooth Speaker device.
2.Switch on the Bluetooth on your Mobile Device.
3.Search for the Bluetooth speaker name on your mobile device.
4.Click on the speaker name and pair with the speaker on your phone.
5.Its connected.

What according to you makes you a good candidate for customer service or technical support job?

I have 2 years of Customer Service Experience in MNC where I've been skilled in Multiple processes and tools and OU.

My communication skills are good which is the requirement for this position, hence I feel I am the best suitable candidate for the profile.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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