Subject: Tech Support Candidate - vineet kansal
From: vineet kansal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 06:06:08 -0500

| | Tech Support Test

Name | vineet kansal
E-mail | [email-masked]
Phone Number | (+91) 9716741741
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | square yards | trainee | 22/10/2019 | 15000
Previous Employer 1 | headfields recruitment | IT recruiter | 31/03/2019 | 15000
Previous Employer 2 | british council | operations executive | 15/0/2018 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Ill try to check my internet connection by pinging to my default gateway in command prompt if it is not pinging ill check with my ISP , if it pings ill check my firewall settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Pair a Bluetooth accessory
Step 2: Connect
Swipe down from the top of the screen.
Make sure Bluetooth is turned on.
Touch and hold Bluetooth .
In the list of paired devices, tap a paired but unconnected device.
When your phone and the Bluetooth device are connected, the device shows as "Connected."

What according to you makes you a good candidate for customer service or technical support job? | Good communication and patient listening to customers problems. A good knowledge or navigating skills to problems solution and interactive session to know the customers behaviour.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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