Subject: Tech Support Candidate - shubham kumar
From: shubham kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 06:01:06 -0500

| | Tech Support Test

Name | shubham kumar
E-mail | [email-masked]
Phone Number | (201301) 9069677464
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sector 12
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Hardware - Basic
Customer support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Spin technologies | Customer success engineer | 540 | 22 thousand
Previous Employer 1 | Ap engineering | Quality assurance | 810 | 15 thousands
Previous Employer 2 | Bizz digital solutions | Sales and Marketing executive | 390 | 15 thousands

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check my Internet connectivity whether it is okay or not, if okay I will check web address whether it okay or not. If okay I will cross-check if any firewall using in particular IP.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Unlock mobile phone
2. Select setting from the menu bar
3. Click on the Bluetooth
4. Turn on the Bluetooth
5. Select speaker name with which you want to connect your phone.

What according to you makes you a good candidate for customer service or technical support job?

I am handling over 50 Tata motors dealerships across India from past 18 months. Address Their queries, their audits related to our product which is WORKSHOP MANAGEMENT SYSTEM..
Responsible for workshop training and Renewal also.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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