Subject: Tech Support Candidate - Mayank Chaudhary
From: Mayank Chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 05:55:07 -0500

| | Tech Support Test

Name | Mayank Chaudhary
E-mail | [email-masked]
Phone Number | (+91) 7976993361
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Dwarka
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Freelance | Data Scientist | |
Previous Employer 1 | Indiamart Intermesh Limited | Senior Executive | 12-Jun-2019 | 21,500
Previous Employer 2 | Aunico India Pvt Ltd | Data Analyst | 25-Jan-2019 | 28,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- Restart my device- This will clear the caches and forces the device to reload www.ndtv.com.
2- Make sure the internet connection works.
3- Check if this website is down for everybody or just me by clicking on this link https://downforeveryoneorjustme.com/

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Go to settings
2- Tap the bluetooth option
3- Turn on bluetooth
4- A list of available devices will appear
5- If the speaker is not listed then press the button with bluetooth symbol on the speaker that makes it discoverable
6- On mobile select my speaker having speaker's brand name listed and that's it.

What according to you makes you a good candidate for customer service or technical support job? | To me, customer service means identifying the root of a customer’s problem and working to find a solution that surpasses their expectations using in-depth knowledge of the company’s service or product. Exceptional customer service is all about maintaining a positive and friendly attitude that makes a good first impression and leaves a lasting one
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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