Subject: Tech Support Candidate - Mr. Saurabh
From: Mr. Saurabh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 05:29:03 -0500

| | Tech Support Test

Name | Mr. Saurabh
E-mail | [email-masked]
Phone Number | (79034) 36617
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | botanical Garden
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Web Based Product

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Goemotify | Customer Service (Technical Support) | 28/02/2020 | 33000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all, I will see what is the error says. There are different types of error. There can be certificate error, connection error, flash plugins are not enabled. Let's day that the error is certificate error, I would go in advanced settings and allow the browser to let me access the website by clicking on proceed.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the speaker.
2. Turn on the bluetooth in mobile phone.
3. Search for the name that is associated with the bluetooth speaker.
4. Pair mobile phone with the bluetooth speaker.
5. Start playing the desired song on bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | I have B.tech degree in computer science and have experience in providing the technical support to customer in using the web based product of goemotify.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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