Subject: Tech Support Candidate - Nitesh Pal Nitesh
From: Nitesh Pal Nitesh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 05:05:00 -0500

| | Tech Support Test

Name | Nitesh Pal Nitesh
E-mail | [email-masked]
Phone Number | (91) 7678364177
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Government organization | Clerical | Presently working | 300000
Previous Employer 1 | HCL Noida | Technical support Engineer | |
Previous Employer 2 | Akash packaging | Design engineer | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will first try to check the internet connection
Try to turn off and on my wifi through which my laptop connected with my phone.
I see my internet connection of my mobile to my laptop and see its hotspot settings.
If the problem is still not resolved then turn off cookies and try to open website in different browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the bluetooth of speakers.
Now turn on the bluetooth of phone and discover the device and connect the bluetooth speaker to your phone.

What according to you makes you a good candidate for customer service or technical support job? | Analysing the problem of client by listening him properly and try to resolve his/her issues step by step in easiest of ways.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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