Subject: Tech Support Candidate - Shivam Singh
From: Shivam Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 05:02:40 -0500

| | Tech Support Test

Name | Shivam Singh
E-mail | [email-masked]
Phone Number | (+91) 8650403308
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Risk Management Solutions | Associate Analyst | 12/09/2019 | 24000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.) Restart my Browser.
2.) Check my internet Connection if it is connected or not.
3.) Check if the website is down for everyone or it's just for me.
4.) Restart my device.
5.) Delete temporary files and cache data.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.) Turn on your mobile phone's Bluetooth.
2.) Turn on your Bluetooth speaker.
3.) Search the name of your Bluetooth speaker in your mobile phone's Bluetooth device search option.
4.) Tap on the name of your Bluetooth Speaker.
5.) Select 'Pair' option on your mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | I have good experience in dealing with international clients. Have decent knowledge of troubleshooting in Operating System and tools.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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