Subject: Tech Support Candidate - Rohan Rana
From: Rohan Rana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 05:01:34 -0500

| | Tech Support Test

Name | Rohan Rana
E-mail | [email-masked]
Phone Number | (110093) 9311348607
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Dilshad Garden
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NIL | NIL | NIL | NIL
Previous Employer 1 | JUFFAIR GRAND HOTEL bahrain | Front office executive | 20 jan 2020 | 74000
Previous Employer 2 | Radisson blu pashchim vihar new delhi | Front office associate | 22 nov 2017 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Dear team,

This mail is to inform you that I am trying to reach your website from last 2 days but its showing me an error.please let me know solution so that I can proceed for my work.

Thanksgiving
Rohan Rana

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on the speaker and its Bluetooth then start searching the name of the device from your mobile phone Bluetooth menu if you are able to find it then just click on it and it will be connected.
What according to you makes you a good candidate for customer service or technical support job? | I have good communication skills and I am a good learner aswell.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |