Subject: Tech Support Candidate - Akash kumar
From: Akash kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 05:01:01 -0500

| | Tech Support Test

Name | Akash kumar
E-mail | [email-masked]
Phone Number | (91) 7292006771
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ust global | Associate | Na | 360000
Previous Employer 1 | Css corp pvt ltd | Engineer | 30Jan 2020 | 300000
Previous Employer 2 | Vivo india pvt ltd | Engineer | 31july2017 | 192000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | As  a computer user i ll check computer is connected with internet,if not then will connect to lan wire or wifie connectivity.If connectivity is there will check the browser if some issues with that like connection error then will uninstall or redownload it.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Put on the bluetooth of your phone and speaker pair speaker to phone bluetooth and then option will connect to add in and connect it.
What according to you makes you a good candidate for customer service or technical support job? | Well for technical support job need to understand customer query and must technically fit to resolve the issue for the customer satisfaction.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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