Subject: Tech Support Candidate - Sachin Agrahari
From: Sachin Agrahari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 04:46:20 -0500

| | Tech Support Test

Name | Sachin Agrahari
E-mail | [email-masked]
Phone Number | (+91) 9999753200
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gaur city, noida extension
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Technical support associate | 15th October | 39000
Previous Employer 1 | M.S online solutions | Customer service representative | 7 march 2020 | 30000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Check the internet connection.
2) Clear the Cookies and Cache from Browser and then restart the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Go to settings
2) Tap the Bluetooth option
3) Turn on Bluetooth
4)A list of available devices will appear.
5) If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
6) On your mobile select your speaker

What according to you makes you a good candidate for customer service or technical support job? | Patience, Attentiveness, Ability to communicate clearly, Knowledge of the product, Ability to use positive language, Time management skills, Ability to read customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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