Subject: Tech Support Candidate - Sanjeev Kumar
From: Sanjeev Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 04:39:31 -0500

| | Tech Support Test

Name | Sanjeev Kumar
E-mail | [email-masked]
Phone Number | (91) 8178936748
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 126 Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Colliers International India Property services pvt ltd | Sr. Executive | | 20014
Previous Employer 1 | Zak Global Services Pvt Ltd | Executive- IT & Operations | | 12016
Previous Employer 2 | Aegis Ltd | CSR | | 8750

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I will check what the error is showing. Then according to the error I will take actions like
checking if, my internet is working or not , checking if I am entering correct address, deleting history, inserting or removing HTTPS in address bar. And finally

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on Bluetooth of mobile and speaker.
2. Make sure that speaker is set to visible and ready to connect to devices.
3. Search the speaker in mobile Bluetooth setting.
4. After finding the speaker name in available devices click on speaker name and connect.

What according to you makes you a good candidate for customer service or technical support job?

1. A person who is ready to help people in their problems.
2. A courteous one as most of the customers are frustrated when they can not operate or use any device.
3. Good practical knowledge of computers and electrical devices.
4. A problem solving attitude.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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