Subject: Tech Support Candidate - Mohd Manzar Siddiqui
From: Mohd Manzar Siddiqui <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 04:39:00 -0500

Tech Support
Test

Name

Mohd Manzar
Siddiqui

E-mail

[email-masked]

Phone Number

(91) 7007218402

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Sector 62

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

Concentrix Daksh Pvt
Ltd

Sr.
Practitioner

22 January 2018

24000

Previous
Employer 2

Fisheyes Computronics

Admin Assistant cum Sales
Executive

15 Feb 2015

15000

In your past experience
you have (select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly, I will check the internet connection, If
there is no problem in internet connection then I will go for typing error. This
might be possible that I typed the website domain name incorrectly.

Other reasons can be like browser issue, cookies issue or once the cookies get
clear then I'd be able to open website. I hope I answered your question.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Steps to connect Bluetooth Speaker to
mobile.

1)Switch on Bluetooth option in the Speaker.

2)Switch on Bluetooth option in the phone and look for available devices in the
phone.

3)Then pair your mobile with Bluetooth Speaker.

4) Once devices get paired, you can use your speaker.

What according to
you makes you a good candidate for customer service or technical support
job?

To me, customer service means identifying the root of a
customer’s problem and working to find a solution that surpasses their
expectations using in-depth knowledge of the company’s service or product.
Exceptional customer service is all about maintaining a positive and friendly
attitude that makes a good first impression and leaves a lasting
one.

On a scale of 1 - 5 please rate your fluency in spoken
English

4