Subject: Tech Support Candidate - Suhaib Usmani
From: Suhaib Usmani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 04:39:00 -0500

| | Tech Support Test

Name | Suhaib Usmani
E-mail | [email-masked]
Phone Number | (91) 8909838283
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Abul Fazal
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Delhivery | Key account manager | |
Previous Employer 1 | FedEx | Customer relationship associate | 30th June 2019 |
Previous Employer 2 | Concentric | Technical advisor | 13th jan 2018 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all, I will check the internet connectivity. Is it working or not. If it is fine, after that will check the error coming on screen and act accordingly.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1 - switch on the blue tooth on both the devices. Go to the settings in mobile phone in blue tooth section and pair with blue tooth speaker
What according to you makes you a good candidate for customer service or technical support job? | Handling the customer efficiently and effectively along with the customer satisfaction with good politeness.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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