Subject: Tech Support Candidate - Ankit Kumar Gupta
From: Ankit Kumar Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 04:28:47 -0500

| | Tech Support Test

Name | Ankit Kumar Gupta
E-mail | [email-masked]
Phone Number | (+91) 7503754252
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Sultanpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Datacultr | CSE | 3 DECEMBER 2020 | 29167
Previous Employer 1 | Sapient | IT Associate | 6 MARCH 2020 | 19194
Previous Employer 2 | TNS | DT ENGINEER | 26 FEB 2018 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i will check the web address, if web address is correct then i will check  internet connection, if connection is ok then try to restart the the device after that we will connect the device with internet and check again.

If same error occurring again then clear cache cookies for all the time and then try to open that website, I am sure that will open.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on the Bluetooth device, open Bluetooth in mobile phone and search for nearby devices click on that device which you want to connect, and connect with that device.

What according to you makes you a good candidate for customer service or technical support job?

I have 2.9 years experience in Tech support for both international and domestic clients.

I am a good listener and problem solver.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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