Subject: Tech Support Candidate - Ranjit Pal
From: Ranjit Pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 04:24:48 -0500

| | Tech Support Test

Name | Ranjit Pal
E-mail | [email-masked]
Phone Number | (+91) 9044364491
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 1 greater noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Navratna Solutions Pvt Ltd | Tech support Engineer | 14dec2020 | 29500
Previous Employer 1 | Cinepolish india Pvt Ltd | IT associate | 19aug2017 | 16000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all meke sure the internet connection working or not if working then try to open an other website if it is running then may be that website down or block for from firewall but other website is also get error then we need to check date and time of the pc

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all go the phone setting and open Bluetooth setting and turn on for searching new device, then turn on the Bluetooth speaker with discoverable mode.
Now the found the Bluetooth speaker name is showing in other devices now we have to select this and pair it.

What according to you makes you a good candidate for customer service or technical support job? | Must be able to establish a good communication with customer by their performance and support
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |