Subject: Tech Support Candidate - Navneet Kaur
From: Navneet Kaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 04:02:15 -0500

| | Tech Support Test

Name | Navneet Kaur
E-mail | [email-masked]
Phone Number | (91) 9717430586
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Govindpuri
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Wipro Ltd. | Senior Associate | 5-May-2020 |
Previous Employer 2 | Images Multimedia Pvt.Ltd. | Executive | 5-Dec-2018 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The steps to be taken are:-
1. The computer to be connected to the network.
2. The search website is written correctly.
3. Check for the error and diagnose it step-by-step.
4. Check network and website Monitoring software  to check the issue in server end.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth Speaker.
2. Turn on the phone bluetooth as it will search for the connections available.
3. Now press and hold the bluetooth button on the speaker and on the other side select the bluetooth connection name on your phone.
4. It will pair and your device will connect.

What according to you makes you a good candidate for customer service or technical support job? | My Dedication and Learning ability towards work makes me a good candidate. To learn quickly, to understand and to do work in a presentable manner and help the customer in an efficient way.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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