Subject: Tech Support Candidate - Gyanendra Shukla
From: Gyanendra Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 03:23:32 -0500

| | Tech Support Test

Name | Gyanendra Shukla
E-mail | [email-masked]
Phone Number | (07662) 8982597582
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | REWA (M.P.)
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | Na | Na
Previous Employer 1 | Akshara Enterprises India Pvt Ltd | Business process specialist | 7th December 2019 | ₹ 30780
Previous Employer 2 | Forbes technosys Ltd | Application support Engineer | 5th May 2018 | ₹ 14000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all check out Internet connection.Try to open website in other browser if website is open that means problem with browser. Then confirm that the browser is update or not If it is OK then check the setting of browser. If any problems with setting then correct. If browser need to be update, so update  browser.
Do write thing at that time what is necessary.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Tap the Bluetooth option both mobile & speaker.
Turn on Bluetooth.
A list of available devices will appear in mobile.
If speaker is not listed, press the button on speaker that makes it discoverable.
Pair both device & established the connections.

What according to you makes you a good candidate for customer service or technical support job? | Because I have the experience and expertise in the area of customer support that is required in this position.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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