Subject: Tech Support Candidate - Nilesh Kumar Jha
From: Nilesh Kumar Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 02:09:01 -0500

| | Tech Support Test

Name | Nilesh Kumar Jha
E-mail | [email-masked]
Phone Number | (91) 8250558054
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 15
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TATA CONSULTANCY SERVICES | Process Associate | NA | 30000
Previous Employer 1 | Concentrix | CCE | 2018 | 13000
Previous Employer 2 | WNS | Process Associate | 2019 | 23000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) We will check whether the computer is connected to the network or not.
2)We will check the web address whether it is correctly entered or not.
3)If www.ndtv.com is not working we can try it again with https://www.ndtv.com
4) If still not working we will clear the cache and cookies and then restart the browser with the correct address.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)We need to first turn on the speaker.
2)We will turn on bluetooth of the phone and then it will start searching for the nearest device.
3)Once we get the name of the bluetooth speaker we will pair it.
4)After getting paired we will get the notification that the bluetooth device is successfully connected.

What according to you makes you a good candidate for customer service or technical support job?

1)Greet the customer and Listening to the customer's problem carefully.
2)Addressing the customer properly for the issues.
3)Empathise the customer when required so that the customer can understand that they are very important to us.
4)Probe the customer to get into the root of the problem so that we can resolve their issue.
5)Once their issue is resolved we will appreciate  or thank them for being with us.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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