Subject: Tech Support Candidate - Niranjan Naresh
From: Niranjan Naresh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 00:45:17 -0500

| | Tech Support Test

Name | Niranjan Naresh
E-mail | [email-masked]
Phone Number | (+91) 9260974687
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Revolo Engg | Senior Engg | | 18000
Previous Employer 1 | hitachi systems | Resident Engg | june 2017 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | check the network connection, group policy, Check firewall, and check host file of my system or troubleshoot as per error shown in the browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | open bluetooth of mobile and switch on Bluetooth speaker and search device and connect.
What according to you makes you a good candidate for customer service or technical support job? | because of i am a good listener.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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