Subject: Tech Support Candidate - Nikita Shishodiya Nikita
From: Nikita Shishodiya Nikita <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 23:23:04 -0500

| | Tech Support Test

Name | Nikita Shishodiya Nikita
E-mail | [email-masked]
Phone Number | (+91) 8700215593
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | ienergizer | Technical support engineer | 30th November 2020 | 14300
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the web address (URL) in the address bar to make sure I am going to the right webpage.
2. If I can't see the webpage on the computer, I'll check if the internet connection is available or not.
3. If I'm using Chrome:
• Open Chrome.
At the top right, select More Organize.
Select More tools and then Clear browsing data
Select a time range and then Cookies and other site data and then Clear data.
4. I'll change the proxy settings.
5. I'll reset the settings of browser.
6. Restart the system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth of both the devices.
2. Settings> Bluetooth> check the available device> Tap on the speaker Bluetooth> Pair> Connect.

What according to you makes you a good candidate for customer service or technical support job? | Customer service representatives are the first point of contact for your customers, acting as the face of your company and driving loyalty, retention and acquisition. They should have the ability to understand and resolve the query and concern of the customers in a polite way. The ideal candidate usually embraces the opportunity to try new ways of doing things. Willingness to work for the intrinsic benefit of work and its ability to enhance character.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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