Subject: Tech Support Candidate - Umesh Kumar
From: Umesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 20:41:18 -0500

| | Tech Support Test

Name | Umesh Kumar
E-mail | [email-masked]
Phone Number | (281403) 7500353730
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Near by Akshardha metro station
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Prima infosystems pvt ltd | Linux system admin | 31 july 2020 | 26433
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 Restart my device.
2 Make sure that internet connection is working or not.
3 Check the web address (URL) in the address bar to make sure you're going to the right webpage.
4 Delete cookies
5 Change the proxy settings

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on Bluetooth of mobile phone.
Scan device
Select which you want to connect

What according to you makes you a good candidate for customer service or technical support job? | Put yourself in your customer's shoes
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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