Subject: Tech Support Candidate - MD SAMEER
From: MD SAMEER <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 12:59:40 -0500

| | Tech Support Test

Name | MD SAMEER
E-mail | [email-masked]
Phone Number | (+91) 9534205559
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | I live at Khanpur, Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | SBI | IT Support Executive | Saturday | 12000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all, I will go to check internet connection connected properly or not, if not than I will go to check Lan cable or Router connected properly.Then I will go to clear cache, cookies and temporary in browsers settings then clear browsing data options. After removing that internet will be connected properly and that website can be browse smoothly.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all, I will be go to click in taskbar menu in bluetooth icon then I click in Add device then new device will be searching after that new device will be showing then I click in that Bluetooth Speaker device and connect it.after that device will be connect.
What according to you makes you a good candidate for customer service or technical support job? | Actually, Nobody's can be say that everyone has perfect but I can tell to everyone that I am the person who likes to do challenging job & I never give up in any situation. I will build my company as per as my experience.that's why I need this job.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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