Subject: Tech Support Candidate - Surabhi Sahu
From: Surabhi Sahu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 12:59:24 -0500

| | Tech Support Test

Name | Surabhi Sahu
E-mail | [email-masked]
Phone Number | (+91) 9506998934
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 12 Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Allsec technology pvt. ltd. | CCE | 08-01-2020 | 16000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- Firstly check the network cable connection. Maybe the cable is disconnected, or maybe it can't reach  the wireless connection.
2-Restart the device this clears the caches, and forces the device to reload the web page you may be having issue with.
3- Make sure the internet connection works properly. If not then do network trouble shooting or load network driver.
4- Type something in search box then select google search. Make sure search result load properly.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Firstly check the network cable connection. Maybe the cable is disconnected, or maybe it can't reach  the wireless connection.
2-Restart the device this clears the caches, and forces the device to reload the web page you may

1- Open the mobile phone settings & search Bluetooth icon.
2 - Touch & hold Bluetooth icon.
3- Tap pair new device. If you don't find pair new device check under "Available device " Or tap more refresh.
4- Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job? | Customer Service or Technical support where you need to understand the need of customer & you need to check what kind of query or issue customer is bypassing through & as a Technical Supporter you need to resolve the query of the customer on time & stay calm & focused. As I had an experience as CCE, I deal with Customer handling & Satisfaction & I have a technical background B.Tech ECE having networking knowledgeSo I'm appropriate candidate for customer service or technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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