Subject: Tech Support Candidate - Adarsh Saxena
From: Adarsh Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 12:04:21 -0500

| | Tech Support Test

Name | Adarsh Saxena
E-mail | [email-masked]
Phone Number | (+91) 9648708280
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mahipalpur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Xeam Ventures Pvt Ltd | MIS MANAGER | 03/11/2020 | 19225
Previous Employer 2 | Aegis Customer Support Service Pvt Ltd | Executive | 15/01/2019 | 19538

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First for the basic, one need to check if their internet connection is working fine or not.
Clear browser cache and cookies.
You need to make sure if the website is down for everyone or just me.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on your Bluetooth speaker.
Go to settings on your phone.
Tap on Bluetooth option.
Turn on Bluetooth.
List of available devices will appear.
Tap the name of your Bluetooth speaker and follow on-screen instruction if any, that's it you are connected.

What according to you makes you a good candidate for customer service or technical support job? | My knowledge of computer and skills gave me a chance to be an admin in GamerConnect which is one of the highlights in my career. So that's why, I am a good candidate for technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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