Subject: Tech Support Candidate - Pankaj kumar
From: Pankaj kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 11:23:22 -0500

| | Tech Support Test

Name | Pankaj kumar
E-mail | [email-masked]
Phone Number | (971) 8075124
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hi Tech Informatics Pvt. Ltd. | Network engineer | Currently working | 18,700
Previous Employer 1 | Future Focus pvt. Ltd. | Network engineer | 15/05/2018 | 18, 800
Previous Employer 2 | Net connect pvt. Ltd. | Network engineer | 6/04/2013 | 17000

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

There are many issues sse the below.
1- Need to be checked  internet .
2-Need to be checked traffic.
3-Need to be checked URL is Up or Down.
4-Need to be checked policy on Firewall.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1-Need to go in Bluetooth setting and on Bluetooth and search option on after speaker  searched, than select speaker Name and ok, than speaker contacted with phone.
What according to you makes you a good candidate for customer service or technical support job? | Soft skills and need to be understand customer query, and  issues resolved with in sort time.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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