Subject: Tech Support Candidate - Parbati Sahoo
From: Parbati Sahoo <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 10:40:23 -0500

| | Tech Support Test

Name | Parbati Sahoo
E-mail | [email-masked]
Phone Number | (201301) 7008740690
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 4
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Techmahindra | Tech support | 31,Aug, 2020 | 2.5
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

My 1st step should be 1.Checking Internet connection.
2.if Internet connection is perfect still it's not working then i just close the window and after 20 sec reopen again.
3. If after the 2 nd step browser not working then restart the system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps::-
1. Switch on the Bluetooth speaker as well as switch on the mobile Bluetooth.
2. Open the Bluetooth in mobile and select the Bluetooth speaker device manually if it's not connected before with the same mobile then pairing both. Within 2 the mobile will be connected with the speaker for sure.

If it's connected before then no need to connect it again it will be automatically connected.

What according to you makes you a good candidate for customer service or technical support job? | Analyze the customer issues and find out the root cause of the issues n then give the best possible solutions to the users, hence user should collect the good experience.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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