Subject: Tech Support Candidate - Ankit Kumar
From: Ankit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 09:57:12 -0500

| | Tech Support Test

Name | Ankit Kumar
E-mail | [email-masked]
Phone Number | (+91) 8826418401
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Conduent Services LLP | Benefit operat4ion Administration | 15th July 2020 | 20K
Previous Employer 1 | Wipro Technologies | Helpdesk Coordinator | 20th October 2019 | 15K
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1)I need to set up the domain name again. Sometimes, It will stop working.
2)Try to open the website on the different computer to the different ISP.
3) Site may be hacked , So use the strong and change your password on the regular period.
4)Sometimes, It occurs due to browser incompatibility issue so I will ensure that Browser compatibility is to visit the website using different browsers.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to the settings
Click on the Bluetooth icon.
Turn "On" Bluetooth.
Available Device list will be appear.
If your speaker is available in that particular list, so press the button and use on your way.

What according to you makes you a good candidate for customer service or technical support job? | I have same field experienced more than 2 years in customer support in calling as well in Blended process.Always follow Communication procedures, guidelines and policies.I can handle challenging situations and I am quick learner too.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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