Subject: Tech Support Candidate - Md Kalimullah
From: Md Kalimullah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 09:50:15 -0500

| | Tech Support Test

Name | Md Kalimullah
E-mail | [email-masked]
Phone Number | (+91) 8521456629
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | SHAHEEN BAGH
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TECHNO IT SYSTEMS AND CONSULTANT PATNA | PROJECT IMPLEMENTATION ENGINEER | MARCH 2019 | 30000
Previous Employer 1 | EMPLOYEE PROVIDENT OFFICE LUDHIANA | TEAM LEADER | JUNE 2016 | 26000
Previous Employer 2 | PANCHAYATI RAJ DEPARTMENT GOVT. OF BIHAR | PROGRAM MANAGER | MARCH 2015 | 23000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. FIRST OF ALL I WILL CHECK THE WEB ADDRESS IS CORRECT OR NOT.
2. I WILL CHECK THE INTERNET IS WORKING OR NOT.
3. I WILL CHECK THE IP ADDRESS IS WORKING OR NOT.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. POWER ON THE BLUETOOTH SPEAKER
2. ON THE MOBILE BLUETOOTH
3. SEARCH THE BLUETOOTH DEVICE IN MOBILE
4.PAIR  THE DEVICE
5. OK

What according to you makes you a good candidate for customer service or technical support job? | UNDERSTAND CAREFULLY THE PROBLEM OF CUSTOMER AND SOLVE IT ACCORDINGLY.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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