Subject: Tech Support Candidate - VARUN PACHAURI
From: VARUN PACHAURI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 09:00:11 -0500

| | Tech Support Test

Name | VARUN PACHAURI
E-mail | [email-masked]
Phone Number | (+91) 9682353035
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | NARAINA DELHI
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
DEFENSE SUPPORT

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ECIL | TECHNICAL OFFICER | PRESENT WORKING | 21590/-
Previous Employer 1 | ITI LIMITED | ENGINEER-NETWORK SYSTEMS | 18 AUG 2016 | 15000/-
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.I will check my internet connection,
a.If it is healthy i will go for browser error detection.
b.if it is bad, i will check my PC network configuartion and wifi and its connection settings.
2.if problem is not sorted out thenproblem is in browser.
a. i will restart my PC
b. still problem occur i will re-install the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. ON YOUR BLUETOOTH SPEAKER
2.SHIFT ON BLUETOOTH MODE
3.ON YOUR PHONE'S BLUETOOTH
4.PAIR WITH BLUETOOTH SPEAKER
5.CONNECT DEVICE
6.CONNECTED

What according to you makes you a good candidate for customer service or technical support job? | Your behavior and politeness makes you good candidate in case of tech support job
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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